Privacy Policy

Thank you for shopping with Lightigious. We strive to provide you with high-quality lighting products and excellent customer service. Please read our return policy carefully before making a purchase.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at the given WattsApp number or you can mail us on lightigious@gmail.com with your order number and details of the issue & with clear photos of the damage. We will work with you to resolve the problem promptly.

14-Day Return Window:

We offer a 14-day return window for eligible items. If you are not satisfied with your purchase for any reason, you may return it within 14 days of receiving your order for a refund or exchange.

Return Eligibility:

• Items must be returned in their original packaging and condition.
• Items must not have been installed, used, or altered in any way.
• Returns must be initiated within the 14-day return window.
• Please note that certain items, such as customized or made-to-order products, may not be eligible for return

Return Shipping:

Customers are responsible for return shipping costs unless the item is damaged, defective, or the wrong item was sent. We recommend using a trackable shipping service and purchasing shipping insurance for fragile items.

Restocking Fee:

A restocking fee may apply to returns of non-defective items. This fee covers the cost of inspecting, repackaging, and restocking the returned item.

Refund Processing:

Refunds will be issued to the original payment method within 14 business days of receiving the returned item. Please note that it may take additional time for the refund to appear on your account depending on your payment provider.

Contact Us:

If you have any questions or concerns about our return policy, please contact us on WhatsApp ( 03164088608 ) or you can email us lightigiouss@gmail.com. We're here to help!